Student Complaint Log
The student complaint process is an important component of that goal by providing students an opportunity to be heard and allowing University personnel to address grievances in a fair and timely manner.
Student complaint logs are maintained by administrative divisions and by all units that provide academic or student support services. The University utilizes the data obtained from these logs to evaluate the efficacy of standing policies, identify patterns of student grievances, and ensure students receive due process.
Through this process, the University seeks to foster a culture of continuous improvement and strives “to make campus an environment where students value the student services and student life experience”.
At USA, the Student Complaint Log process is overseen by the Office of Institutional Effectiveness (OIE). If you have questions or would like assistance, please email firstname.lastname@example.org.
Student complaints fall under four broad categories at USA: A.) general complaints, B.) sexual harassment and sexual violence complaints, C.) grade grievances, and D.) student worker grievances. Policy Guidelines are available in the University Policy Library and on the Student Affairs, Academic Affairs, Title IX, and Enrollment Services web pages.