Canvas Student FAQ

New to USA? Need a refresher on how to use Canvas?

Check out the Canvas Student Training just for USA students! You can self-enroll in this self-paced course and work your way through it on your own time. 
Note: This will take you to a separate Canvas site for training. 
Canvas Student Training

How do I access Canvas?

You can login to Canvas by navigating to usaonline.southalabama.edu and entering your JagNet (JagMail) credentials.  Mobile App's are also available here (iOS App Store) and (Google Play Store)

How do I access Canvas Help?

Canvas Support is available 24/7/365 through telephone support: (385) 501-6525.  Live chat support is available from the Help menu which can be found once you are logged into Canvas. The help menu can be accessed from the global navigation bar in your Canvas course (left-hand side).

Canvas Student Guide

I just registered for a course, how long will it be before I see it in my course list?

Canvas enrollments are updated every four hours based on the course roster from PAWS.

I just withdrew from a course, how long will it be before it disappears from my course list?

Canvas enrollments are updated every four hours based on the course roster from PAWS.